Unlock service excellence with tailored global training programs
Apply for any of our global business consulting programs and experience a transformation that will enhance customer satisfaction, improve service strategies, and drive organizational excellence
TRAINING CALENDER 2025
Select your preferred course
Courses should be booked two or three months prior to the actual date. Group bookings of 15 participants and above attracts 5% discount. The cost of each program is per participant and group bookings are encouraged.
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Transformational Journeys
Featured Courses
Unleash growth, mitigate risks, and delight customers – invest in impactful training today.
Leading Organizational Change
- Code: 12026
- Duration: 5 Days
- Location: Dubai
- Date: 18th – 21st February, 2025
- Cost: $4950
Building Service Culture Transformation
- Code: 12027
- Duration: 5 Days
- Location: Abuja
- Date: 18th – 21st February, 2025
- Cost: $3690
Strategic Management: Creating & Sustaining Competitive Advantage
- Code: 12039
- Duration: 5 Days
- Location: London
- Date: 22nd – 26th September, 2025
- Cost: $4950
Meet our Faculty Members
We are a team of experienced business consultants and industry experts who firmly believe that embedding a strong service culture and delivering exceptional customer experience are key to unlocking an organization's full potential. Our approach drives sustainable growth, enhances competitiveness, and positions businesses to thrive in today’s dynamic marketplace.
“We are ever ready to revolutionize your business for optimal performance.”
Anthony Ike Chukwuma
Managing / Lead Consultant
Anthony is an Author of a bestselling book, “Quality Customer Service Key Strategies for Organizational Performance”. He is a Customer Experience and Customer Service strategist and also a conference speaker who is passionate about upholding service culture and reskilling, developing and impacting on employees to imbibe service first principles thereby upscaling their potentials for improved performance. He is a Leadership icon who believes that the main objective of leaders is to provide service and this comes through imbibing the right skills and ethos. His expertise is leveraged on driving business outcomes with unbeatable growth while supporting innovative business orientations and shifting behaviors for productivity. Anthony, understands business needs and how to initiate success driven methodologies to long term business strategic objectives. He has a niche in ensuring that businesses thrive on delivering exceptional experience that exceeds customers’ expectations.
“Experience you can count on.”
Hanan Gamali
Principal Consultant
Hanan has over 25 years’ international experience in the business of propagating service culture across a variety of industries in Australia, Asia, Africa and the Middle East. Hanan with her global exposure has led transformational and complex changes in all organizations she has consulted, ensuring the permeation of customer experience which ultimately translates to positive outcomes in terms of profitability and increase of returns on investment. She is an experienced cultural change agent, who is versatile and able to deliver both strategic and tactical best practices. Hanan is passionate about enthroning service excellence as a business model and synergizing with leaders to improve their workplace culture thereby making a difference to business performance and employees capability and competencies in organizations.
“We deliver programs to suit your business needs.”
Edith Bisola Awogu- Maduagwu PhD
Principal Consultant
Dr. Edith Bisola is an internationally renowned personality and a public speaker. She has worked with so many organizations worldwide in upscaling service culture and customer experience. Edith Bisola believes that with the increasing competitiveness of brands, it is only organizations that values the sensibilities of customers that will carve the needed niche in the market place. With her knowledge of the workability of industries, she brings custom made solutions that will re – engineer and revitalize organizations for improved performance and market dominance of brands.
Golda Nkeiruka Ezeoke (PhD)
Principal Consultant
Dr. Golda is an experienced industry leader who is versatile in the propagation of service culture and customer experience. She has consulted for so many organizations and companies which gives her distinctive competence as an icon in customer experience. Her international exposure in the field of customer service gives her a niche as a global brand. She understands business needs and how to inculcate transformational business models that gives organization the competitive edge in the market place. Golda’s expertise in the field of customer experience is top notch which makes interface with her audience more practical, lively and easy to comprehend. She is a change agent and believes that organizations must continually evolve and innovate to meet with the dynamics of the competitive business environment.